WEB RETURNS

SHIP IT TO US

Safely package your order up in a suitable shipping receptacle in it's original unused, unworn and undamaged condition. Don't forget to add a note with your Online Order Number included. (This can be found in your Order Confirmation Email.)

We recommend using our DPD Returns Portal to return any items. Get started here >>

Please note that customers are responsible for ensuring we receive their return, including any costs incurred in shipping an order back to us. We recommend using a Tracked Option, should you wish to use an alternative Shipping Service. The Run Hub will not be held responsible for any lost/damaged items in transit.

DROP IT IN

Should you wish to physically drop-off a return an online order in-store you can do this at our Ashtown Branch at the below address:

The Run Hub Returns,

Unit 1 Rathbourne Village Centre,
Ashtown,
Dublin 15,
D15 Y577

Please note that staff can accept online order returns at this address only.

Yes. We recommend that you please use our specific DPD Returns Portal by clicking the link below.

Go to DPD Returns Portal >>

• Simply choose 'The Run Hub' from the Retailer drop-down menu
• Include your Order Number (you can find this on your Order Confirmation Email)
• Choose your reason for Returning

Input your parcel details, add your payment method and print out your shipping label and affix to the front of your return.

Drop off your DPD Return to any of DPD's 600 Pick-up Shops in Ireland.

Find your local DPD Pick-up Shop here >>

Please note that customers are responsible for ensuring we receive their return, including any costs incurred in shipping an order back to us.

USING DPD RETURNS

We highly recommend using our DPD Returns Portal, as this has a flat rate fee of just €6.50 (up to 5kg) and already includes Tracking.

Go to DPD Returns Portal >>

Please make sure you hold onto a copy of your DPD Shipping Receipt as proof of postage.

USING ANY OTHER SHIPPING PROVIDER

Should you wish to use an alternative Shipping Provider like An Post, UPS or Fastway, please opt for a Tracked Shipping Option.

The Run Hub will not be held responsible for any lost/damaged items in transit.

Please label your return clearly to be returned to:

The Run Hub Returns,

Unit 1 Rathbourne Village Centre,
Ashtown,
Dublin 15,
D15 Y577

Please note that it can take up to 7 working days for us to receive your parcel, depending on which service you use.

Once we receive and check your return, we will then issue an exchange or refund depending on your instructions.

If you wish to get a refund for an online order, we will issue a refund against your order once the item has been checked over.

Once an online order has been refunded, you will receive a Refund Confirmation email in your inbox.

Refunds will only be issued via the original method of payment.

Please note that it can take up to 5 working days for online refunds to go trough your payment provider.

Once the refund is issued we have no control over how long it takes to go back into your bank account.